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A Guide for Service Professionals

Produktform: Buch / Einband - flex.(Paperback)

Service: from good to great! Along with the basic tools of the trade, including properly setting a table, a refined beverage service, and a thorough knowledge of service systems, styles and techniques, a courteous, polite and unobtrusive interaction with customers is essential.   It doesn’t end there. Excellent recommendations while taking a guest’s order, the professional handling of complaints, and understanding and warmth in communicating with foreigners are important as well. A service professional must also be able to plan, organize and carry out all kinds of events to create a memorable experience for all guests.​weiterlesen

Sprache(n): Englisch

ISBN: 978-3-9906267-6-4 / 978-3990626764 / 9783990626764

Verlag: Trauner Verlag

Erscheinungsdatum: 31.03.2020

Seiten: 248

Autor(en): Wilhelm Gutmayer, Johann Stickler, Karl Heinz Gartlgruber

32,90 € inkl. MwSt.
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