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Advances in the Human Side of Service Engineering

Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA

Produktform: Buch / Einband - flex.(Paperback)

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences.  It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations. weiterlesen

Dieser Artikel gehört zu den folgenden Serien

Sprache(n): Englisch

ISBN: 978-3-030-80839-6 / 978-3030808396 / 9783030808396

Verlag: Springer International Publishing

Erscheinungsdatum: 03.07.2021

Seiten: 529

Auflage: 1

Herausgegeben von Walter Ganz, Christine Leitner, Debra Satterfield, Clara Bassano

160,49 € inkl. MwSt.
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lieferbar - Lieferzeit 10-15 Werktage

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