Noch Fragen? 0800 / 33 82 637

Customer Knowledge Management

Leveraging Soft Skills to Improve Customer Focus

Produktform: Buch / Einband - flex.(Paperback)

Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized.weiterlesen

Dieser Artikel gehört zu den folgenden Serien

Sprache(n): Englisch

ISBN: 978-3-319-38140-4 / 978-3319381404 / 9783319381404

Verlag: Springer International Publishing

Erscheinungsdatum: 23.08.2016

Seiten: 207

Auflage: 1

Autor(en): Soumit Sain, Silvio Wilde

53,49 € inkl. MwSt.
kostenloser Versand

lieferbar - Lieferzeit 10-15 Werktage

zurück