A Wealth of Knowledge and Best Practices for Customer Service Delivery Customer Service Delivery Contributors Include Seymour Adler Scott M. Brooks Diane Catanzaro David N. Dickter Lawrence Fogli Emily L. Hause Jerard F. Kehoe Stephanie D. Kendall Clifton Lemon Michael A. McDaniel Miriam T. Nelson Eduardo Salas Robert J. Vance Deborah L. Whetzel Jack W. Wileyweiterlesen