In Developing Metrics: A Hands-on Guide and Workbook, organizational development and analytics expert Martin Klubeck helps business people tackle metrics projects with confidence. The goal: To take the complex and fear-inducing concepts of metrics and make them simple for business people in all fields and all industries. As Klubeck says, “Concepts are nice, principles are better, but actual hands-on tools are priceless.”   Employing the latest advances in Big Data and analytics, Developing Metrics provides all the tools you need to create a successful metric—and a successful metrics program.  If you want to improve a process, solve a problem, or gain support for an initiative, this book will help you meet the challenge. In this, the most comprehensive, up-to-date book on creating metrics yet published, Klubeck provides a recipe book with step-by-step instructions to help you successfully design, plan, collect, analyze, and report on meaningful metrics.  Best, it contains case studies and real-world scenarios that describe how business people solved problems or innovated by creating custom metrics. You’ll see their thought processes and actions in developing the metric, as well as the outcome.   The tools Klubeck provides were developed for real people with specific organizational problems to solve—where to expand an operation, how to improve customer service, how to make a process more efficient, how to reduce IT downtime, and just about any other problem you face in your daily business life.   This book will show you how to: Identify the real problem Create a metric to address it Find data to feed the metric Analyze and refine the metric as you proceed Report the metric to those who most need the information   Developing a valuable metric is a journey, but not one in which you have to travel alone. Martin Klubeck takes the principles and concepts he introduced in Metrics: How to Improve Key Business Results and provides the tools and methods you need to create metrics worth their weight in organizational gold.weiterlesen