This book constitutes the proceedings of the 16th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2017, held in St. Petersburg, Russia, in September 2017, in conjunction with the 9th International Conference on eParticipation, ePart 2017.The 34 revised full papers presented were carefully reviewed and selected from 74 submissions. The papers are clustered under the following topical sections: Smart Governance, Government and Cities; Service delivery; Organizational aspects; Infrastructures; Big and Open Linked Data; Open Government; and Evaluation.weiterlesen