An essential resource for cabin crew or those training to be. A course that gives cabin crew the language they need to communicate effectively in English when carrying out their in-flight responsibilities. A gate-to-gate short course with emphasis on operational job-related issues. KEY FEATURES Major emphasis on improving listening and speaking skills: dialogue work: understanding passengers in routine and non-routine situations speaking practice – strong on emphasis on pronunciation, intonation and fluency Grammar in Use works on useful functional language such as asking, refusing, don’t understand – please repeat, giving information, telling people firmly what to do, reporting back, seeking advice, solving problems, getting advice and dealing with complaints. Glossary of useful phrases. The course will concentrate on improving communication: Crew to passengers – formal announcements, individual attention, standard, non-routine, Crew to cockpit – formal and informal, Crew to crew – purser to crew, crew to purser, crew to crew.weiterlesen