Global reports, discussions, and forums advocate the use of Information Communication Technologies (ICTs) in promoting the sustainable development goals (SDG1) published by the United Nations (UN). Using ICT to deliver community services supports SDGs such as equal access to information concerning community matters. As a result, governments strive to offer their services electronically to citizens through electronic devices such as desktop and kiosk (also, known as electronic government or e-government). The deployment of such tools for disseminating information in developing countries poses several challenges such as service inaccessibility and unavailability due to poor internet connectivity, the high price of devices, and poor service usability as a result of unskilled designers and illiterate users. The three recent UN global e-government surveys emphasize the adoption of mobile devices and cheap channels to address these challenges. Therefore, this thesis explored the design of mobile government applications and services by studying its status quo including current obstacles, requirements, and approaches deployed to design such services. The thesis applied design science research including literature review and empirical research to study the m-government context. The former identified and analyzed the success factors, challenges, and design approaches for designing such services. Also, the literature examined commercial mobile application development frameworks, enterprise architectures and agile methods to study their contribution to designing mobile public services. Results unveiled a lack of research on designing such services while considering essential design activities systematically and comprehensively. This thesis aims to develop a comprehensive framework to bridge the gap in developing countries. The empirical research investigated the design approaches used, challenges faced and recommended activities and components for a proposed framework via an online questionnaire. Also, the thesis applied a follow-up interview to deepen the knowledge of results obtained from the online survey and to examine stakeholder management. MAXQDA software was used to analyze the collected raw data. The synthesis of literature and empirical findings were the main inputs to construct the components of the proposed framework. The components comprise a method, viewpoints, a metamodel, stakeholder management, design principles, design guidelines, framework enablers and a repository. Subsequently, experts of ‘e’ and ‘m’-government and architects of information systems participated in the evaluation of the framework to assess its applicability and usefulness. The target group of the framework is government organizations and designers responsible for designing mobile public services in developing countries. The framework ensures that its users address all critical parties' and concerns related to the design of m-government services and to meeting user requirements. Also, its adoption reduces technological inconsistency of applications and service redundancy.weiterlesen