In order to effectively align today’s complex work processes with the customer and to inspire employees for these tasks, a horizontal approach is required which releases the creative potential of people within organisations. It is vital to carefully sustain complex processes, to conduct clear, transparent, open and honest dialogue between all levels of the hierarchy and to always consider the biography of the people in an organisation as well as the biography of the organisation itself. This book focuses on the dialogue between you as a manager and your team members, superiors and colleagues. Based on tried and tested methods and models, the author describes how management discussions can be prepared, conducted and followed up and shows the effect of communicative behaviour on practical examples. The models and methods are displayed graphically. The focus on the different ways of conducting talks makes this book an informative read and a practical tool for everyone who is interested in developing their communication skills.weiterlesen