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Library User Metaphors and Services

How Librarians look at their Users

Produktform: E-Buch Text Elektronisches Buch in proprietärem

How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.weiterlesen

Dieser Artikel gehört zu den folgenden Serien

Elektronisches Format: PDF

Sprache(n): Englisch

ISBN: 978-3-11-041854-5 / 978-3110418545 / 9783110418545

Verlag: De Gruyter Saur

Erscheinungsdatum: 25.09.2015

Seiten: 182

Auflage: 1

Autor(en): Carl Gustav Johannsen

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