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Managing Electronic Services

A Public Sector Perspective

Produktform: E-Buch Text Elektronisches Buch in proprietärem

Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations. provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking 'How do you make things work in your organisation and in relation to your customers or users?' By integrating the managerial, technical and economic issues, the authors can put them into context with the need to understand user requirements and expectations.Lots of examples are provided, giving tips on how to avoid many of the pitfalls you might meet along the way, and showing you how to diagnose potential problems and find ways of dealing with them effectively.weiterlesen

Dieser Artikel gehört zu den folgenden Serien

Elektronisches Format: PDF

Sprache(n): Englisch

ISBN: 978-1-4471-0511-4 / 978-1447105114 / 9781447105114

Verlag: Springer London

Erscheinungsdatum: 06.12.2012

Seiten: 238

Autor(en): Ake Grönlund, L. Albinsson
Beiträge von T. Kauranne, F. Hartkamp, O. Forsgren, H. Kritzenberger

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