The manual describes the quality management in social organisations using the GAB procedure. The emphasis is on relationship quality as an important characteristic for success and quality. Executives, quality coordinators and officers find the appropriate methodological tools for a comprehensive quality management, which at the same time supports company philosophy and culture, organisational structures and daily work routines. The concept promotes appreciative communication, constructive interaction with diversity and a culture of trust within a team. A quality management based on the GAB procedure can be certified in accordance with ISO 9001:2015, AZAV, ISO 29990 and various other standards.weiterlesen