The book introduces Microsoft Dynamics CRM to beginners by describing the navigation, record creation, search functionalities as well as security settings. Providing step-by-step instructions it brings beginners in the position to use the functionalities purposeful and to learn the system terminology by a writing style being suitable for daily use. Furthermore it provides the knowledge how Microsoft Dynamics CRM could lead to an improved customer situation by case-related examples for operational and analytical business processes.weiterlesen