Eckhard Block, journalist, book author, seminar leader and tourism expert, is hardly attempt for many years to provide the necessary qualifications in his practically oriented professional seminars for future tour guides who are indispensable for the modern occupation of a tour guide. On the base of sozio-psychological background of human behaviour patterns, the professional seminars are settled in the areas of Human guidance, customer care, organisation, administration and complaint being This e-book is the comprehensive standard reference for tour guide seminaries. This e-book gives widely information and instructions for tour guides. This e-book is the comprehensive standard reference for tour guides, tour operators, travel agencies and many other tourist service providers.weiterlesen