The book is an important reference for anyone interested in further aspects about quality and its effects. The study is also addressed to undergraduates and postgraduates who study Quality Management as a discipline included in their curriculum. The present study aims to clarify important quality-related concepts, as well as approaches to quality by some well known specialists in the field. Quality management is presented in a modern perspective, accompanied by related issues in the field of environment management andoccupational health and safety management. The book also provides an original scientific approach to other important aspects of quality systems audit and certification. All the issues dealt with in the present study represent a fundamental basis for further understanding and knowledge for specialists in all areas that evince any interest in accomplishing quality.weiterlesen