For many companies, company-internal training measures form the basis for ensuring skilled worker availability in the future and the starting point for the qualification of experts. Increasing competition for good junior staff means that companies must showcase their employer qualities. The quality concept introduced here allows the systematic monitoring and ongoing improvement of core areas of company-internal training measures. Company-internal training as a separate business process will then receive the attention it needs to meet new requirements for skilled worker retention and availability. The manual explains the quality concept and offers an introduction to its application on the basis of practical business experience.weiterlesen