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Service Excellence in Tourism and Hospitality

Insights from Asia

Produktform: Buch / Einband - flex.(Paperback)

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.weiterlesen

Dieser Artikel gehört zu den folgenden Serien

Sprache(n): Englisch

ISBN: 978-3-030-57696-7 / 978-3030576967 / 9783030576967

Verlag: Springer International Publishing

Erscheinungsdatum: 21.01.2022

Seiten: 220

Auflage: 1

Herausgegeben von K. Thirumaran, Dirk Klimkeit, Chun Meng Tang

149,79 € inkl. MwSt.
kostenloser Versand

lieferbar - Lieferzeit 10-15 Werktage

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