Master the art of customer success in B2B SaaS and drive sustainable revenue growth with proven strategies and insights. The Customer Success Enterprise Bible offers a comprehensive guide to modern customer retention management in the world of B2B SaaS companies. Written for Customer Success Managers & Leaders and those aspiring to be one, this book is an essential workbook designed for both executives and newcomers to the industry. What to expect: - Fundamental and Advanced Knowledge: Start with the basics of Customer Success, progressing into advanced and strategic knowledge, and understand its significance in today's competitive market. - Practical Cases: Dive into realistic case studies based on successful Customer Success models. - Interactive Learning: Benefit from numerous individual and group exercises that deepen your understanding and sharpen practical skills. - Expert Tips: Use the collected tips and tricks to effectively master daily challenges in Customer Success Management. - Versatility: The book is written for Enterprise & Strategic Customer Success Managers, but also offers many valuable insights and suggestions for SMB customer managers. - Building a CS Organization: Learn what to look out for when creating a CS organization or a CS team from the ground up and expanding it. - Overview of Topics: From external customer management to contractual negotiations and hiring processes – this book covers all important areas. This book is more than just a read; it is an interactive guide that leads you through the multifaceted world of Customer Success Management. Whether you want to deepen your knowledge or build a successful CS organization and considerably increase your revenue growth, The Customer Success Enterprise Bible is your key to your business success.weiterlesen