No-one has ever answered the question "Are you customer-focused" by saying "No". That is certainly no surprise, as each one of us regards customer-focus as something different. Is yourCostomer still King, or is he/she already Partner? - This set of cards contains 32 inspiring cartoons and texts, innovative decision-supporting criteria and evaluation results to encourage you to drive forward your B2B customer-focus. - You can use the cards for inspiring yourself, showing your suppliers what you like to have more or different from them, for supporting the dialogue to your employees about customer focus or to start the diaologue to your neighbour departments in your value chain.weiterlesen