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The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services

Satellite Meeting Sao Paulo, Brazil, August 18-20,2004 / Reuniao Satélite Sao Paulo, Brasil, August 18-20,2004 / Colloque Satellite, Sao Paulo, Brasil, August 18-20,2004 / Reunión Satélite, Sao Paulo, Brasil, August 18-20,2004

Produktform: Buch / Einband - fest (Hardcover)

For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.weiterlesen

Dieser Artikel gehört zu den folgenden Serien

Sprache(n): Englisch

ISBN: 978-3-598-21845-3 / 978-3598218453 / 9783598218453

Verlag: De Gruyter

Erscheinungsdatum: 23.09.2005

Seiten: 401

Auflage: 1

Herausgegeben von Réjean Savard, Sueli Mara Soares Pinto Ferreira

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