Managing emotional crises at work well This book is a treasure chest of quick help in crisis situations at the workplace. It provides concrete, pragmatic solutions for all situations in which emotions have been running high - for differences of opinion with the boss as well as for conflicts at employee level. With exercises, practical tools and step-by-step instructions, readers learn how to quickly find a remedy for anger, injuries, insults, disrespect, etc. In this way, a goal-oriented approach to clarification can be found for every crisis.weiterlesen