This thesis researches the importance of knowledge management and communication pro-cesses with respect to daily work and learning in car workshops. First, specific aspects and interactions between knowledge, communication and skilled work in car service are presented. Furthermore, the theoretic concept and methods of knowledge management are introduced and discussed in the context of vocational and company-based learning processes. Second, the results of a web-based survey as well as case studies conducted in independent and manufac-turer-dependent car workshops are summarized. It becomes clear that the need for specific knowledge is dramatically growing, while car workshops are heavily dependent and rely on filtered knowledge of either car manufacturers or specialized diagnostic service providers. An interaction and collaboration between skilled-workers in car workshops could not be found or is at best informal. The found separation between working and learning hampers the exchange of information and expert knowledge dramatically. In consequence, available knowledge is wasted and learning by communication and deliberation does not happen. Therefore, in the final part of this thesis, a concept to implement car workshop suitable knowledge manage-ment, which would unleash the (currently still segregated) available potential is presented.weiterlesen